🛟 Troubleshooting

The phone app opens blank

Almost always the VPN: turn it on and reopen the app. If it persists, delete the home-screen shortcut and add it again (Share → Add to Home Screen); the first open will ask you to sign in.

A button says "no connection to the Mac / workstation"

Functions that write (expense reclassification, refreshing quotes, the danger zone, a connector's drop area) need the machine the database lives on to be powered on. Turn it on and try again. Read-only pages don't need it.

I'm seeing stale data

Web: reload (the server forces revalidation; no need to clear cache).
App: fully close it and reopen; if it persists, remove the shortcut and add it again.
Quotes: outside market hours the last close is shown — that's expected.

I can't reach NoCloudMe from outside the house

Is the VPN connected? That's the requirement.
If the VPN won't connect, your home's public IP may have changed: dynamic DNS corrects it automatically every 5 minutes — wait and try again.

Check your SSO username/password; after several failed attempts there's a brief courtesy lockout.
The browser session and the installed app's session are independent: sign in to each separately.

A page looks unstyled or half-rendered

Usually a partial deployment. Rebuild and republish: nocloud deploy from the workstation.

A connector says "no connection to the Mac"

The Store's on-demand connectors (and any "↻ Refresh" button) need the workstation's daemon running and reachable — the same requirement as the writing functions above. Start the daemon and retry.

The validation email never arrives

It's only ever delivered to mailboxes hosted on your own server (your domain). Check the spam folder too; the sender is intranet@….